Refund Policy

Last Updated: July 25, 2026

At Balaji Art & Craft, customer satisfaction is our priority. We take great care in packaging and delivering every product. Please read our refund policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact us as soon as possible through our Contact Us page or customer support.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.

To process your request, kindly provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

After verification, we will offer a replacement or refund, depending on the situation.

3. Refund Eligibility

A refund may be approved if:

• The product received is damaged during transit.
• You receive the wrong item.
• The product has a manufacturing defect.

Refunds will not be provided for:

• Change of mind after purchase.
• Minor color or texture variations due to screen settings or the handmade nature of the products.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Customized or personalized products unless they arrive damaged or defective.

4. Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method used during purchase.
• The refund may take 5–10 business days to reflect, depending on your bank or payment provider.

5. Replacement Policy

Where possible, we may provide a replacement instead of a refund. Replacement requests are subject to product availability.

6. Return Shipping

If a return is required due to our error or a damaged product, we will provide return instructions. Please do not return any product without receiving confirmation from our support team.

7. Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact our customer support through the Contact Us page on our website.

Thank you for choosing Balaji Art & Craft. We appreciate your trust and are committed to providing quality products and excellent customer service.