Last Updated: 10 July 2026
Balaji Art & Craft aims to process, pack and deliver every order safely and within the estimated delivery period. This Shipping and Delivery Policy explains how orders are processed, shipped and delivered.
1. Order Processing
Orders are generally processed after successful payment confirmation or order verification.
Processing may include:
- Confirming product availability
- Verifying payment
- Checking the delivery address
- Inspecting the product
- Packing the order securely
- Preparing the invoice and shipping label
Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next working day.
2. Processing Time
Processing time may vary depending on the type of product ordered.
Ready-stock products are usually processed faster, while the following products may require additional time:
- Customised products
- Personalised products
- Made-to-order products
- Cut-to-size MDF or acrylic products
- Bulk or wholesale orders
- Special colour or design requests
- Products requiring additional preparation
The estimated processing or delivery time may be displayed on the product page, during checkout or communicated directly to the customer.
3. Shipping Locations
We deliver orders to serviceable locations within India.
Shipping availability depends on:
- Customer PIN code
- Courier service availability
- Product size and weight
- Delivery restrictions
- Order quantity
- Product category
If delivery is unavailable at the provided address, we may contact the customer to arrange an alternative address, pickup method or order cancellation.
4. Shipping Charges
Shipping charges may vary based on:
- Delivery location
- Package weight
- Package dimensions
- Product type
- Order value
- Courier service
- Delivery speed
- Additional packaging requirements
Applicable shipping charges will normally be displayed during checkout or communicated before the order is confirmed.
Free shipping, discounted shipping or promotional delivery offers may be available for selected products, locations or order values.
5. Estimated Delivery Time
Delivery timelines are estimates and may vary depending on the destination and courier partner.
Delivery time is calculated from the date the order is processed or dispatched, not necessarily from the date the order is placed.
Delivery may take longer for:
- Remote or rural locations
- Customised products
- Bulk orders
- Heavy or oversized products
- Public holidays
- Sale periods
- High-demand periods
- Courier disruptions
- Weather-related delays
- Government restrictions
Estimated delivery dates are not guaranteed.
6. Order Tracking
Where tracking is available, customers may receive tracking details through:
- SMS
- Customer account
- Courier tracking link
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers may contact us if tracking information is not updated for an extended period.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The delivery address should include:
- Recipient’s full name
- House, shop or building number
- Street or area name
- Landmark
- City
- State
- PIN code
- Active mobile number
Balaji Art & Craft will not be responsible for delays, failed delivery or loss caused by incorrect, incomplete or outdated address information provided by the customer.
Once an order has been dispatched, changing the delivery address may not be possible.
8. Delivery Attempts
Courier partners may attempt delivery more than once, depending on their policies.
Customers should:
- Keep their phone available
- Respond to courier calls
- Ensure someone is available to receive the package
- Provide delivery directions where necessary
If delivery fails because the customer is unavailable, unreachable or has provided incorrect information, the package may be returned to us.
Additional shipping charges may apply for re-dispatching a returned package.
9. Cash on Delivery
Cash on Delivery may be available for selected products and serviceable locations.
Cash on Delivery orders may require confirmation through phone, SMS, WhatsApp or email before dispatch.
We reserve the right to cancel or refuse a Cash on Delivery order where:
- The order cannot be verified
- The delivery location is not serviceable
- Previous orders were repeatedly refused
- The order appears suspicious
- The product is customised or made to order
- The order value exceeds the available Cash on Delivery limit
Customers should keep the required amount ready at the time of delivery where the courier does not support digital payment.
10. Packaging
We make reasonable efforts to pack products securely to reduce the risk of damage during transportation.
Fragile products such as acrylic cutouts, MDF bases, moulds, glass items or decorative craft materials may require additional protective packaging.
Packaging style may vary depending on:
- Product size
- Product weight
- Fragility
- Shipping distance
- Courier requirements
Customers should not accept a package that appears severely damaged, opened or tampered with unless they can inspect or document it properly.
11. Damaged or Tampered Packages
If the package appears damaged, opened, wet, crushed or tampered with at the time of delivery, the customer should:
- Take clear photographs of the package
- Record an unboxing video
- Keep the shipping label visible
- Retain the original packaging
- Contact us as soon as possible
An unboxing video should begin before the package is opened and clearly show the shipping label, sealed package and product condition.
Claims may be rejected if the customer disposes of the packaging or cannot provide sufficient evidence.
12. Missing, Incorrect or Damaged Products
If the delivered order contains a missing, incorrect, damaged or defective product, contact us promptly with:
- Order number
- Customer name
- Photographs of the outer package
- Photographs of the shipping label
- Product photographs
- Unboxing video
- Description of the issue
After reviewing the request, we may offer an eligible replacement, return, refund or other appropriate solution according to our Return and Refund Policy.
13. Delivery Delays
Delivery delays may occur because of circumstances beyond our reasonable control, including:
- Courier network delays
- Severe weather
- Natural disasters
- Transport disruptions
- Strikes
- Public holidays
- Government restrictions
- High order volume
- Remote delivery locations
- Incorrect delivery information
- Security or operational issues
We will make reasonable efforts to assist customers and coordinate with the courier partner, but we cannot guarantee a specific delivery date.
14. Lost Shipments
A shipment may be treated as lost only after confirmation from the courier or completion of an appropriate investigation.
If a shipment is confirmed as lost, we may provide:
- Replacement of the product
- Store credit
- Refund of the eligible amount
The available resolution may depend on product availability, payment status and courier investigation results.
15. Partial Shipments
Orders containing multiple products may be delivered in separate packages.
This may happen when:
- Products are stored at different locations
- Some products require additional processing
- Package size or weight limits apply
- Different courier services are used
Customers will not normally be charged additional shipping fees for separate shipments unless agreed before order confirmation.
16. Custom and Bulk Orders
Customised, personalised, made-to-order and bulk products may have longer processing and delivery times.
The expected timeline may depend on:
- Order quantity
- Product design
- Material availability
- Production requirements
- Customer approval
- Packaging requirements
- Delivery destination
The delivery schedule for bulk or customised orders may be communicated separately.
Production and dispatch may begin only after payment, design approval or order confirmation.
17. Customer Pickup
Customer pickup may be available only when confirmed by Balaji Art & Craft.
Customers should not visit for pickup until they receive confirmation that the order is ready.
The customer may be required to provide:
- Order number
- Registered mobile number
- Payment confirmation
- Identity verification
Pickup timings and location will be communicated separately.
18. Refused Delivery
If a customer refuses delivery without a valid reason, the order may be returned to us.
For prepaid orders, return shipping, handling or packaging charges may be deducted from the refundable amount where permitted.
For Cash on Delivery orders, repeated refusal may result in the restriction of future Cash on Delivery orders.
Customised or made-to-order products may not be eligible for refund if delivery is refused.
19. Ownership and Risk
Risk of loss or damage generally passes to the customer once the order is successfully delivered to the provided address or collected by the customer.
If another person receives the order at the customer’s address, the order may be treated as successfully delivered.
20. International Shipping
International shipping may be available only for selected products and destinations where specifically confirmed.
International customers may be responsible for:
- Customs duties
- Import taxes
- Clearance charges
- Local handling fees
- Documentation requirements
Delivery times for international orders may vary depending on customs clearance and local courier services.
Customers should contact us before placing an international order.
21. Policy Changes
We may update this Shipping and Delivery Policy when our courier services, delivery locations, charges, business practices or legal requirements change.
The updated policy will be published on this page with a revised “Last Updated” date.
22. Contact Us
For shipping, tracking or delivery-related questions, contact:
Balaji Art & Craft
Shop No. 17, Nakshatra 5 Complex,
Opp. Anmol Complex, Near Raj Palace Chowk,
Sadhu Vasvani Road, Rajkot – 360005,
Gujarat, India
Phone: +91 85115 91750
Email: balajiartandcraft@gmail.com