Terms & Conditions - balajiartandcraft.com

Last Updated: 10 July 2026

Welcome to Balaji Art & Craft. These Terms and Conditions govern your access to and use of our website, products and services.

By visiting our website, creating an account, placing an order or using any part of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using the website.

1. About Us

This website is operated by:

Balaji Art & Craft

Shop No. 17, Nakshatra 5 Complex,
Opp. Anmol Complex, Near Raj Palace Chowk,
Sadhu Vasvani Road, Rajkot – 360005,
Gujarat, India

Phone: +91 85115 91750
Email: balajiartandcraft@gmail.com

In these Terms, “we”, “us” and “our” refer to Balaji Art & Craft. “You” and “your” refer to the website visitor, customer, registered user or vendor.

2. Acceptance of Terms

By using our website, you confirm that:

You have read and accepted these Terms and Conditions.
You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.

If you do not agree with these Terms, you should stop using the website.

3. Eligibility

You must be at least 18 years old to create an account or place an order independently.

Users under the age of 18 may use the website only under the supervision and consent of a parent or legal guardian.

4. Account Registration

Some website features may require you to create an account.

You are responsible for:

Providing accurate account information
Keeping your login details confidential
Updating your information when necessary
Preventing unauthorised access to your account
All activities performed through your account

You must notify us immediately if you believe your account has been accessed or used without permission.

We reserve the right to suspend or terminate accounts containing false information or accounts used in violation of these Terms.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, colours, dimensions, materials and other information.

However:

Product colours may appear slightly different depending on the screen or device.
Handmade or craft products may have minor variations.
Product dimensions and weights may be approximate.
Packaging may differ from the images displayed.
Product availability may change without notice.

Minor variations in colour, texture, pattern, size or finish will not necessarily be considered product defects, particularly for handmade and craft products.

6. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve or guarantee the product. An order is considered accepted only after we confirm it.

We may cancel or limit an order if:

The product is unavailable
Incorrect pricing or product information was displayed
Payment was not completed
The order appears fraudulent or suspicious
Delivery is unavailable at the provided address
A technical or inventory error occurred

If payment has already been received for a cancelled order, the eligible amount will be refunded through the original payment method or another mutually agreed method.

7. Pricing and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may be inclusive or exclusive of applicable taxes depending on the information displayed during checkout.

Additional charges may include:

Goods and Services Tax
Delivery or shipping charges
Packaging charges
Handling charges
Payment processing charges, where applicable

The final payable amount will be displayed before order confirmation.

We reserve the right to change product prices at any time. Price changes will not normally affect orders that have already been accepted, except where an obvious pricing error has occurred.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

We may send an order acknowledgement by email, SMS, WhatsApp or through the website. An acknowledgement does not always mean that the order has been accepted.

We reserve the right to:

Accept or reject an order
Limit product quantities
Request additional information
Verify customer or delivery details
Cancel suspicious or duplicate orders
Cancel orders affected by pricing, stock or technical errors

Bulk and wholesale orders may be subject to separate pricing, minimum quantities and commercial terms.

9. Payments

Available payment methods may include online payment, UPI, bank transfer, card payment, cash on delivery or other methods displayed during checkout.

You agree to provide accurate billing and payment information.

Payments may be processed by third-party payment gateways or financial service providers. We are not responsible for delays or failures caused by banks, payment gateways, UPI providers or other third-party payment systems.

An order may remain unconfirmed until payment is successfully received or verified.

10. Shipping and Delivery

Delivery timelines displayed on the website are estimates and are not guaranteed.

Delivery may be affected by:

Product availability
Customer location
Courier service availability
Weather conditions
Public holidays
Government restrictions
Transport disruptions
Incorrect or incomplete addresses
Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and an active contact number.

We will not be responsible for delivery delays or losses caused by incorrect customer information.

Ownership and risk in the product may pass to the customer once the order is delivered to the provided address or collected by the customer.

11. Inspection of Delivered Products

You should inspect the package and products immediately after delivery.

If a product is damaged, defective, incorrect or missing, contact us within the period specified in our Return and Refund Policy.

You may be required to provide:

Order number
Product photographs
Packaging photographs
Unboxing video
Description of the issue
Delivery label or invoice

Claims submitted without sufficient evidence may not be approved.

12. Cancellations

Order cancellation requests should be submitted as soon as possible.

An order may not be cancelled after it has been processed, customised, packed, dispatched or handed over to the courier.

Custom-made, personalised, cut-to-size or specially prepared products may not be eligible for cancellation.

Approved cancellations will be handled according to our Cancellation, Return and Refund Policy.

13. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return and Refund Policy.

Products may not be eligible for return where:

The product has been used or damaged after delivery
The original packaging is missing
Product parts or accessories are missing
The product was customised or personalised
The product was cut, mixed, opened or altered
The issue is caused by improper handling
The return request was submitted after the allowed period
The product has natural or minor handmade variations

Approved refunds may take several business days to appear, depending on the bank or payment provider.

Shipping charges may be non-refundable unless the product was damaged, defective or incorrectly supplied by us.

14. Custom and Personalised Orders

Customised, personalised, made-to-order, engraved, printed, cut-to-size or specially manufactured products may have separate conditions.

Before confirming such an order, you are responsible for checking:

Names and spelling
Measurements and dimensions
Colour selection
Design selection
Quantity
Reference images
Material requirements
Delivery details

Once production has started, custom orders may not be changed, cancelled, returned or refunded unless the product is materially different from the confirmed specifications.

15. Vendor or Seller Accounts

Where vendor registration or marketplace features are available, vendors must:

Provide accurate business information
Comply with applicable tax and commercial laws
List only genuine and lawful products
Provide accurate product descriptions
Fulfil confirmed orders
Maintain appropriate product quality
Avoid misleading claims
Respect intellectual-property rights
Follow applicable return and refund requirements

We reserve the right to review, suspend, reject or remove vendor accounts, stores or product listings that violate these Terms or applicable law.

Separate vendor agreements, fees or commission terms may apply where communicated.

16. Prohibited Activities

You must not use the website to:

Violate any law or regulation
Submit false or misleading information
Commit fraud or impersonate another person
Interfere with website security
Upload viruses, malware or harmful code
Attempt unauthorised access to accounts or systems
Copy or misuse website content
Scrape or automatically collect website data without permission
Place fake, abusive or fraudulent orders
Upload unlawful or infringing content
Harass customers, vendors or staff
Resell website access or services without permission

We may restrict access, cancel orders or take legal action where prohibited activity is suspected.

17. Intellectual Property

All website content, including:

Logos
Product photographs
Graphics
Website design
Text
Videos
Icons
Catalogues
Artwork
Product descriptions
Software and code

is owned by or licensed to Balaji Art & Craft and is protected by applicable intellectual-property laws.

You may use the website only for personal or legitimate business purchasing purposes.

You must not reproduce, copy, modify, distribute, publish, sell or commercially use our content without prior written permission.

18. Customer Reviews and Submitted Content

When you submit a review, image, comment or other content, you confirm that:

The content is truthful
You have the right to submit it
It does not violate any law
It does not infringe another person’s rights
It is not abusive, defamatory or misleading
It does not contain harmful code or spam

You grant us permission to display and use submitted content for website operation, customer support, marketing and promotional purposes.

We may remove content that violates these Terms.

19. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by payment gateways, courier companies, analytics providers and social-media platforms.

We do not control these third-party services and are not responsible for their:

Availability
Content
Security
Privacy practices
Terms
Actions or failures

Your use of third-party services is subject to their own terms and policies.

20. Website Availability

We aim to keep the website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may be temporarily unavailable due to:

Maintenance
Updates
Technical problems
Security issues
Hosting failures
Internet or network disruption
Circumstances beyond our control

We may modify, suspend or discontinue any website feature without prior notice.

21. Disclaimer

The website and its content are provided on an “as available” basis.

To the maximum extent permitted by law, we do not guarantee that:

The website will always be available
Product information will always be error-free
Every product will remain in stock
Delivery estimates will always be achieved
The website will be free from technical issues

Nothing in these Terms limits any rights that cannot lawfully be excluded under applicable consumer law.

22. Limitation of Liability

To the maximum extent permitted by law, Balaji Art & Craft will not be liable for indirect, incidental, special or consequential losses arising from:

Use or inability to use the website
Delivery delays
Third-party service failures
Loss of data
Loss of business or profit
Unauthorised account access caused by the user
Incorrect information provided by the customer
Product misuse

Where liability cannot be excluded, our total liability will generally be limited to the amount paid for the specific product or order connected to the claim.

23. Indemnity

You agree to compensate and protect Balaji Art & Craft, its owners, employees and service providers against claims, losses or expenses arising from:

Your violation of these Terms
Your misuse of the website
Your violation of applicable law
Your infringement of another person’s rights
Content or information submitted by you

24. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Floods, fires or earthquakes
Epidemics or pandemics
Government restrictions
Strikes or labour disputes
Courier or transport disruptions
Internet or power failures
War, riots or civil disturbances
Supplier or manufacturing delays

We will make reasonable efforts to resume affected services when possible.

25. Suspension and Termination

We may suspend or terminate your account or access to the website if:

You violate these Terms
Fraudulent activity is suspected
You misuse website features
You fail to make required payments
Your activity creates security or legal risk
We are required to do so by law

Termination will not affect rights or obligations that arose before termination.

26. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

27. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Any dispute arising from the website, products or services will be subject to the jurisdiction of the competent courts located in Rajkot, Gujarat, unless applicable consumer law provides otherwise.

Before starting formal legal proceedings, both parties should attempt to resolve the dispute through good-faith communication.

28. Changes to These Terms

We may update these Terms and Conditions when our services, products, business practices or legal obligations change.

The updated Terms will be published on this page with a revised “Last Updated” date.

Continued use of the website after an update means that you accept the revised Terms.

29. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

30. Contact Us

For questions, complaints or concerns regarding these Terms and Conditions, contact: