Last Updated: 10 July 2026

Balaji Art & Craft respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, contact us or purchase products from us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, place an order, contact us or use our services, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping or delivery address
• Username and account information
• Order and purchase details
• Payment status and transaction reference
• Customer or vendor account details
• Shop name and shop website, where applicable
• Messages, enquiries, feedback and product reviews
• Any other information voluntarily provided by you

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Approximate location
• Cookie and session information
• Website interaction and activity data

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process and complete your orders
• Arrange product shipping and delivery
• Provide order updates and customer support
• Process returns, replacements or refunds
• Verify customer or vendor information
• Respond to enquiries and complaints
• Improve our products, services and website
• Personalise your shopping experience
• Maintain website security
• Detect fraud, misuse or suspicious activity
• Maintain accounting, tax and transaction records
• Comply with legal and regulatory obligations
• Send promotional communications where permitted or where you have provided consent

You may unsubscribe from promotional emails or messages at any time.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways, banks or payment service providers.

These service providers may collect information required to complete the payment, such as card, bank account, UPI or wallet information. Their collection and use of your information is governed by their respective privacy policies and terms.

Balaji Art & Craft may receive limited payment-related information, such as payment status, transaction reference number, payment method and order amount.

We do not intentionally store sensitive payment authentication information such as card CVV, UPI PIN or banking passwords.

4. Cookies

Our website uses cookies and similar technologies to provide and improve your browsing experience.

Cookies may be used to:

• Keep you logged into your account
• Remember items in your shopping cart
• Save your preferences
• Remember your selected delivery location
• Understand how visitors use the website
• Improve website speed and functionality
• Prevent fraud and security threats
• Measure website performance

You may accept, decline or manage cookies through the cookie notice displayed on our website or through your browser settings.

Disabling necessary cookies may affect certain website features, including account login, shopping cart and checkout functionality.

5. How We Share Your Information

We may share your information only when reasonably necessary with:

• Courier and delivery partners
• Payment gateways and financial institutions
• Website hosting and technical service providers
• Email, SMS or communication providers
• Analytics and website performance providers
• Customer support service providers
• Accountants, auditors and professional advisers
• Government authorities, regulators or law-enforcement agencies where legally required

These third parties may only use the information for the services they provide or as otherwise permitted by law.

We do not sell or rent your personal information to third parties.

6. Vendor Information

Users registering as vendors may be asked to provide additional information, including:

• Vendor or business name
• Shop name
• Shop URL
• Contact information
• Business address
• Product and store information
• Payment or settlement information
• Tax or identity information where required

Vendor information may be used to verify accounts, manage marketplace activities, process settlements, provide support and comply with legal or tax requirements.

Certain vendor information, such as store name, product listings and public business details, may be visible to website visitors.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders and transactions
• Maintain customer or vendor accounts
• Provide support
• Resolve disputes
• Prevent fraud
• Maintain financial and tax records
• Meet legal and regulatory requirements

When information is no longer required, we may securely delete, anonymise or restrict its use.

8. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or misuse
• Alteration
• Disclosure
• Destruction

However, no website, online transaction or electronic storage system can be guaranteed to be completely secure. Users are responsible for keeping their passwords and account credentials confidential.

Please contact us immediately if you believe that your account has been accessed without permission.

9. Your Rights and Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Update your account information
• Request deletion of eligible personal information
• Withdraw previously provided consent
• Opt out of promotional communications
• Raise a complaint regarding the use of your information

Some information may need to be retained for legal, tax, fraud-prevention or transaction-record purposes.

Requests can be submitted using the contact details provided below. We may need to verify your identity before processing a request.

10. Children’s Privacy

Our website and products are intended for general customers and businesses.

Children should not independently create accounts, submit personal information or place orders without the involvement and consent of a parent or legal guardian.

If we become aware that personal information has been submitted without appropriate permission, we may take reasonable steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment providers or other external services.

Balaji Art & Craft is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those services before providing personal information.

12. Legal Compliance

We process personal information for lawful purposes and aim to follow applicable Indian privacy, information-technology, consumer-protection and data-protection requirements.

Where consent is required, you may withdraw your consent by contacting us. Withdrawal of consent will not affect processing that was lawfully completed before the withdrawal.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, legal obligations or business practices change.

The updated version will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

14. Contact Us

For privacy-related questions, complaints or requests, please contact:

Balaji Art & Craft

Shop No. 17, Nakshatra 5 Complex,
Opp. Anmol Complex, Near Raj Palace Chowk,
Sadhu Vasvani Road, Rajkot – 360005,
Gujarat, India

Phone: +91 85115 91750
Email: balajiartandcraft@gmail.com

We will make reasonable efforts to review and respond to your request within an appropriate period.